Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Exclusive XP collects, uses, and protects your personal information when you use our marketplace.

Last updated: September 12, 2025

Data Security

Your data is encrypted and protected with industry-standard security measures.

Your Rights

You have full control over your data with rights to access, correct, and delete.

Transparency

Clear information about what data we collect and how we use it.

Quick Navigation

1. Overview

EXPERT LINK LLC ("we", "us", or "our") operates Exclusive XP, a digital marketplace for gaming skins and virtual items. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Key Point: We only collect information necessary to provide our services and never sell your personal data to third parties.

2. Information We Collect

Personal Information You Provide

  • Account Information: Username, email address, password (encrypted), date of birth
  • Profile Data: Profile picture, display name, bio, trading preferences
  • Contact Information: Email, phone number (if provided for verification)
  • Payment Information: Billing address, payment method details (processed by secure third parties)
  • Verification Data: Government ID, proof of address (for seller verification)

Information Automatically Collected

  • Technical Information: IP address, browser type, device information, operating system
  • Usage Data: Pages viewed, time spent on site, search queries, click patterns
  • Trading Activity: Transaction history, listed items, purchase behavior
  • Communication Records: Support tickets, live chat conversations, dispute communications

Gaming Platform Information

  • Steam ID, game account usernames (for item transfers)
  • Game inventory data (to verify item ownership)
  • Trading URLs and platform-specific identifiers

3. How We Use Your Information

We use your information for the following purposes:

Service Operations

  • Create and manage your account
  • Process transactions and transfers
  • Provide customer support
  • Send service notifications
  • Verify user identity and prevent fraud

Platform Improvement

  • Analyze usage patterns and trends
  • Personalize user experience
  • Develop new features
  • Conduct security monitoring
  • Perform system maintenance

Legal & Compliance

  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and abuse
  • Protect our rights and property

Communication

  • Send important service updates
  • Provide transaction confirmations
  • Respond to inquiries
  • Send marketing communications (with consent)

Legal Basis (GDPR): We process your data based on contract performance, legitimate interests, legal compliance, and your consent where applicable.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

  • Payment processors (Stripe, PayPal) for transaction handling
  • Cloud storage providers (AWS, Google Cloud) for data storage
  • Email service providers for communications
  • Analytics services for platform optimization
  • Customer support tools for service delivery

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Enforce our Terms of Service
  • Protect the rights, property, or safety of our users
  • Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction, subject to equivalent privacy protection.

Public Information

Certain information is publicly visible on your profile (username, profile picture, trading history) to facilitate marketplace functionality. You can control visibility in your privacy settings.

5. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • 256-bit SSL/TLS encryption for data transmission
  • AES-256 encryption for data at rest
  • Multi-factor authentication support
  • Regular security audits and penetration testing
  • Secure cloud infrastructure (SOC 2 compliant)
  • Database encryption and access controls

Operational Security

  • Employee background checks and training
  • Limited access on need-to-know basis
  • Regular software updates and patches
  • Incident response and recovery procedures
  • Data backup and disaster recovery
  • Privacy by design principles

Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We honor these rights regardless of your jurisdiction.

Access & Control Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (with limitations)
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data

Communication Rights

  • Opt-out: Unsubscribe from marketing communications
  • Objection: Object to certain types of processing
  • Consent Withdrawal: Withdraw consent where applicable
  • Complaint: Lodge complaints with data protection authorities

How to Exercise Your Rights

Email us at: privacy@exclusivexp.com

Include your account email and specific request

Account Settings: Manage many preferences directly in your account

Access data download and deletion options

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.

Essential Cookies

Required for basic site functionality, security, and user authentication.

Analytics Cookies

Help us understand how users interact with our platform to improve services.

Preference Cookies

Remember your settings and preferences for a personalized experience.

Cookie Management

You can control cookies through your browser settings or our cookie consent manager. Note that disabling essential cookies may affect site functionality.

8. International Data Transfers

Exclusive XP operates globally and may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

  • Adequacy Decisions: We prioritize transfers to countries with adequate data protection levels
  • Standard Contractual Clauses: Use EU-approved contracts for transfers to non-adequate countries
  • Certification Programs: Work with providers certified under Privacy Shield successors
  • Binding Corporate Rules: Apply consistent privacy standards across all operations

Data Locations: Your data is primarily processed in the EU and may be transferred to the US, Canada, and other countries with adequate protection or appropriate safeguards.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Data

Retained while your account is active and for 3 years after closure for legal compliance

Transaction Records

Kept for 7 years for tax, accounting, and fraud prevention purposes

Analytics Data

Aggregated and anonymized data retained for 2 years for business insights

Security Logs

Fraud and security incident data retained for up to 5 years

10. Children's Privacy

Exclusive XP is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

Age Restrictions

  • Users must be at least 13 years old to create an account
  • Users under 18 require parental consent to trade
  • We may request age verification for account creation
  • Parents can contact us to review, modify, or delete their child's information

Parental Controls

Parents and guardians can:

  • Request access to their child's personal information
  • Request correction or deletion of their child's data
  • Refuse further collection of their child's information
  • Set spending limits and trading restrictions

If you believe we have collected information from a child under 13, please contact us immediately at privacy@exclusivexp.com

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

Notification Process

  • Material changes will be communicated via email and platform notifications
  • Minor updates will be posted with an updated "Last Modified" date
  • Significant changes may require your explicit consent
  • We'll provide at least 30 days notice for major policy changes

Your Options

When we make changes, you can:

  • Continue using the service under the new terms
  • Adjust your privacy settings if needed
  • Contact us with questions or concerns
  • Close your account if you disagree with the changes

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: privacy@exclusivexp.com

Subject Line: "Privacy Inquiry"

Response Time: Within 48 hours

Legal Entity

EXPERT LINK LLC

Attn: Privacy Officer

364 RUE DU GENERAL LECLERC

59710 MÉRIGNIES, FRANCE

Data Protection Authority

If you're not satisfied with our response, you have the right to file a complaint with your local data protection authority or the Commission Nationale de l'Informatique et des Libertés (CNIL) in France.